Risk Management and Compliance

Risk Management and Compliance Committee

We established our Risk Management and Compliance Committee as the lead entity responsible for risk management in order to avoid risks with the potential to significantly impact management and to minimize such risks when they become apparent. We established a system to centralize and aggregate risk information and manage it in a uniform manner for the entire Group, as shown in the diagram at the next page. Each division identifies risks every six months and analyzes and evaluates these risks to determine which are considered serious. We have prepared an action plan for critical risks that are assigned a particularly high priority and are developing risk reduction initiatives on a daily basis. The status of these activities is reported to the Risk Management and Compliance Committee, which convenes quarterly, and the status of serious risks and the effectiveness of countermeasures are evaluated; the results are then reported to the Board of Directors, as shown in the diagram below. Each of our Group companies assigns a risk management supervisor to undertake risk management in a process similar to that adopted by the parent company.

Establishment of our Internal Reporting Helpline

In order to strengthen compliance management and promptly detect and correct any misconduct, such as violations of laws and regulations and corporate ethics, the company has established a helpline to provide contact points for whistleblowers within the Group. These contact points are established both internally and at external law firms to ensure independence. As for Group companies outside Japan, all subsidiaries have established their own whistleblowing hotlines. In fiscal 2022, the Group in Japan received 83 whistleblowing reports in total. We have appropriately investigated each instance, implementing appropriate responses and formulating measures to prevent any recurrence.

Compliance checks related to order optimization

We strive to deter any inappropriate order-acceptance activities while promoting fair transactions. Consequently, we have established compliance check guidelines to be followed when an order is sought or lost by the company or submitted by a government entity for a public demand project in Japan, public demand project outside Japan, or construction project.

Anti-fraud and anti-bribery procedures

In order to prevent fraud and suspected acts of bribery, we have prepared detailed procedures for examining offers of entertainment and gifts, offers of donations, invitations, and appointment of agents and trading companies.

Compliance training

To ensure officers and employees carry out their corporate activities in a fair and appropriate manner, we provide regular training intended to impart the necessary knowledge while raising compliance awareness.

Business Continuity

Business Continuity Policy

Our main business is the development, design, manufacture, sale, and repair of electric and engine-powered forklifts, specialized transport vehicles, and other material handling equipment and systems. If these areas were interrupted, it would not only stagnate the businesses of many of our customers who use our products and services but also severely impact logistics itself, social infrastructure, resulting in a loss of trust from our customers and society. With this in mind, to deal with various threats that could interrupt our business, we have formulated a Business Continuity Plan (BCP) based on our business continuity policy. We are committed to continuous improvement to keep pace with changes in the internal and external environment.

1. Prevention and Correction of Business Interruption

We will prevent business interruption by prioritizing businesses that should be continued and restored, thoroughly recognizing and analyzing risks associated with business interruption to allow businesses to be restored to a target level within a target time, taking necessary and reasonable management measures and establishing in advance an emergency system and response procedures. In addition, we will take corrective measures without delay when a new threat that may affect business continuity is detected.

2. Scope of Application

3. Improvement of Business Continuity Awareness and Organizational Responsiveness

We will improve business continuity awareness and organizational responsiveness through periodic BCP training and exercises.

4. Compliance with laws and regulations, government guidelines, and other norms

In formulating a BCP, we will comply with laws and regulations, national and international guidelines as well as other norms related to business continuity, strengthening our ability to recover, respond (resilience), and adapt to climate-related disasters and other natural disasters.

5. Continuous Improvement of BCP

We will continuously improve our BCP, which is formulated as a basic philosophy of this policy, taking into full consideration changes in our business details, social conditions, and the content of inquiries received from inside and outside Japan.

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